PRIVACY POLICY

Effective Date: July 19, 2024

Sansai Grill Burbank (“Company,” “we,” “us,” or “our”), operated by CALIRYCE LLC d/b/a Sansai Grill Burbank, values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit forms, place orders, make reservations, contact us, or interact with our services, including SMS/text messaging, email, phone calls, and other electronic communications.

By using our website or services, you agree to this Privacy Policy.

Information We Collect Personal Information

We may collect personal information you voluntarily provide, including:

* Name

* Email address

* Phone number

* Mailing address

* Reservation details

* Order information

* Customer service inquiries

* Form submissions

* Any additional information you choose to provide

Communication Information

We may collect records of communications between you and Sansai Grill Burbank, including:

* Emails

* SMS/text messages

* Phone calls

* Chat messages

* Website forms

* Customer support interactions

Transaction Information

If you place an order or complete a transaction, we may collect transaction-related information such as:

* Order details

* Billing information

* Delivery information

* Payment confirmation details

Payment processing may be handled securely through third-party payment providers.

Automatically Collected Information

When visiting our website, we may automatically collect:

* IP address

* Browser type

* Device information

* Website activity

* Pages viewed

* Referring websites

* Time spent on pages

Cookies & Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to:

* Improve website functionality

* Understand website usage

* Support advertising efforts

* Improve customer experience

* Measure marketing performance

How We Use Your Information

We may use collected information to:

* Provide and improve our services

* Process orders and reservations

* Respond to customer inquiries

* Send confirmations and updates

* Deliver customer support

* Send promotional offers and marketing communications

* Personalise user experiences

* Monitor website performance

* Prevent fraud or misuse

* Comply with legal obligations

* Maintain business operations

SMS Communication & Consent

By providing your phone number and opting in through our website forms or chat widget, you expressly consent to receive SMS/text messages from Sansai Grill Burbank.

These messages may include:

* Reservation confirmations

* Order updates

* Customer service communications

* Promotional offers

* Discounts

* Event announcements

* Business notifications

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

Consent is not a condition of purchase.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us directly through our website.

How You Opt In to SMS Messages

Users may opt in to receive SMS/text messages by:

* Submitting a website form

* Using the website chat widget

* Checking the SMS consent checkbox before submission

* Users must explicitly consent to receive SMS messages before any SMS communication is sent. Consent is collected through the website chat widget or website forms and is never automatically assumed.

The SMS consent checkbox is optional and is never pre-selected. Users must actively provide consent before receiving SMS communications.

No Sharing of SMS Data

We respect your privacy.

Mobile opt-in data, consent information, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS consent information is used solely for communication between Sansai Grill Burbank and the user.

Promotional Communications

If you subscribe to marketing communications, we may send:

* Promotions

* Discounts

* Event updates

* Special announcements

* Marketing emails or SMS messages

You may unsubscribe from promotional emails using the unsubscribe link included in the email.

You may opt out of SMS/text messages at any time by replying STOP.

How We Share Information

We do not sell personal information for direct marketing purposes.

We may share information only under the following circumstances:

Service Providers

We may share information with trusted third-party providers that assist with:

* Website hosting

* Payment processing

* Online ordering

* SMS delivery

* Email communications

* Analytics

* Advertising

* Customer support

These providers may only use information as necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required by law, court order, legal process, or government request.

Business Transfers

Information may be transferred during a merger, acquisition, restructuring, or sale of business assets.

With Your Consent

We may share information when you explicitly authorize us to do so.

By providing your mobile phone number, you consent to receive SMS messages from SanSai Japanese Grill Burbank regarding reservations, catering reminders, promotions, order updates, and customer support communications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Services

Our website may use third-party services including:

* Payment processors

* Analytics providers

* Advertising platforms

* SMS communication platforms

* Email service providers

* Website hosting providers

These services may collect information according to their own privacy policies.

We are not responsible for third-party privacy practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your information.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary for:

* Business operations

* Legal compliance

* Dispute resolution

* Recordkeeping

* Enforcement of agreements

Your Choices

You may request to:

* Access your information

* Correct inaccurate information

* Delete your information

* Opt out of marketing communications

To stop SMS messages, reply STOP.

For SMS assistance, reply HELP.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights to:

* Know what information is collected

* Request deletion

* Request correction

* Opt out of certain data sharing

We will not discriminate against users for exercising privacy rights.

Children’s Privacy

Our services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Sansai Grill Burbank

Website: https://burbanksansai.com

Privacy Policy: https://burbanksansai.com/privacy

Terms & Conditions: https://burbanksansai.com/terms-and-conditions